SALES CONDITIONS
We have a several broad conditions of sale which are common to all customers and some specific conditions as if our customer resell our products, that is, store or business is or whether a particular customer.
GENERAL SALES CONDITIONS:
1- SCOPE
These general conditions of sale apply to all purchases of products offered by Eskol ARENART SL through its website www.earenart.net
2- SELLER
The selling party is society Eskol ARENART SL, CIF B17919762 and registered office at C / You nº 8, 17483 Bàscara, Girona registered in the Commercial Register of Girona, volume 02509, folio 013, sheet GI-00042199, entry 1.
You can contact our customer service department via e-mail: earenart@earenart.net or by notice in writing sent by post to the address cited above address.
3- BUYER
Any natural or legal person may become customer and purchase the items offered by Eskol ARENART SL through its website, providing the data necessary for the delivery and charging of your order and prior acceptance of these general conditions of sale.
4- PRODUCTS
The products offered for sale are defined in the description. The photos of the products displayed on the website are not contractual.
5- PRICE
Prices shown include VAT. If you have registered as a SHOP / BUSINESS you will find prices without VAT tax, once the order is finished the buyer will find the total amount with tax included.
Eskol ARENART SL reserves the right to modify at any time the sales prices contained in www.earenart.net
6- SHIPPING
Orders will be sent via message and delivered within 24-48 business hours after the order has been validated. Once the order has shipped you will receive a tracking number so you can check the status of the shipment.
For full shipping methods and more detail on these you can read in the 3rd paragraph SHIPPING.
7-ORDER
Orders are placed through the web www.earenart.net, registering as a user and providing the data required in the registration form and must provide an e-mail valid for Eskol ARENART, SL. I can confirm receipt and acceptance of your order.
The fact of placing an order implies acceptance of price, product description and general conditions of sale.
Eskol ARENART, SL. reserves the right to cancellation of an order when no response is obtained by the client on various aspects of the order, the data required for the shipment of goods and payment thereof are provided, fraudulent behavior is observed or payment is invalidated for any reason.
8- PAYMENT
You can see the payment in paragraph 1e How to pay an order of the section HOW TO ORDER
9. DELIVERY AND SHIPPING ORDER
You can check the shipping forms 1d Charges section, forms and deadlines for sending HOW TO BUY section.
In any case the unavailability of a product qualifies for compensation of any kind.
10- RIGHT OF WITHDRAWAL AND RETURN
In accordance with the provisions of Articles 68 and 101 of Royal Legislative Decree 1/2007 of 16 November, approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws, the Customer shall have a period of 7 working days from the date of receipt of the contract goods to withdraw from the contract without justifying its decision and without penalty.
In this case return the client must send an e-mail to earenart@earenart.net or to the following address C / Eres, nº8, 17483, Bàscara (Girona) with reference number and description of the product being returned. Shall be borne by the buyer the costs of the return, within the meaning of Article 101.1 of the aforementioned Royal Decree 1/2007, of 16 November.
To be entitled to a refund of the amount prepaid products must be returned in their original packaging and in perfect condition.
Once Eskol ARENART, SL. receive the returned products and check the status thereof, the customer will be refunded the price of the products as soon as possible, the maximum legal limit for refund of 30 days.
After the period of 7 working days from receipt of order without the customer has exercised his legal right of withdrawal returns will not be accepted except in case of defective product or that error is sent a different product ordered.
11- DEFECTIVE PRODUCT WRONG AND BREAKS
You can check the return and exchange policies in paragraph 1f return and exchange policy section HOW TO ORDER
The breaks or other incidents in the supplied items should contact within 24 hours from the date of delivery, by telephone or FAX directly to Eskol ARENART or transportation agency.
After this time DO NOT ALLOW ANY CLAIM. Breaks should be stored in its original packaging to our carrier pass them up.
12. JURISDICTION
These Terms are governed by law española.Las parties submit, at its option, to resolve conflicts and renouncing any other jurisdiction, the courts of your domicile.
13- WARRANTY OF PRODUCTS PURCHASED
According to Royal Decree 1/2007 of 16 November, approving the revised text of the General Law for the Protection of Consumers and Users, Eskol ARENART, SL is approved. responds to the lack of conformity becomes apparent within two years from delivery.
In the case of non-compliance, you must inform us within two months after he has knowledge of it by sending an email to earenart@earenart.net data indicating the number of your invoice and the detected anomaly. In the case of manufacturing defects ARENART Eskol, SL. will be responsible for return costs as well as expenses related to labor and materials.
Unless proven otherwise, it is understood that the products are in conformity with the contract provided they meet all the requirements stated below:
a) Adhere to the description given by the seller and possess the qualities of the product that the seller has submitted to a consumer and as a sample or model.
b) Are fit for the purposes for which products of the same type are normally used.
c) Submit to the usual quality and performance of a device of the same type that the consumer and user to substantiate expect, given the nature of the product.
The instructions for proper use and installation of the product and the warranty documentation included by the manufacturer are essential reading by the buyer.
The warranty will be valid in case of faults or damage caused by external factors, accidents, especially electrical accidents, wear, installation and use not in accordance with the instructions of the Supplier.
Also excluded from warranty modified or repaired by the customer or any other person authorized by the supplier products.
For any question or inquiry, please contact the Customer Service by e-mail at earenart@earenart.net or by telephone on 972 672 924.
B. SPECIFIC CONDITIONS TO STORE SALES / BUSINESS:
1. Valid for retail (retail) Tarifa. Prices DON'T have VAT included.
2. The amount of (not VAT included) minimum order for Paid Portes are:
a. 250 € for Spain (peninsula except Andorra, Canary Islands, Ceuta and Melilla)
b. € 500 for Portugal and the Balearic Islands
c. € 1,000 for Canary, Ceuta and Melilla.Para these areas the office of origin is charged.
For orders below such quantities Customer will pay the shipping costs.
3. REMAINS OF ORDERS that have been pending with value less than € 60 won't delivery free transport charges.
4. The approximate delivery time is 7-15 days.
5. The breaks or other incidents in the supplied items should contact within 24 hours from the date of delivery, by telephone or FAX directly to Eskol ARENART or transportation agency.
After this time DO NOT ALLOW ANY CLAIM. Breaks should be stored in its original packaging to our carrier pass them up.
6. Please examine the package carefully before accepting the delivery note as ARENART has insured shipments with his usual transport company.
7. Returns of items:
7.1 Returns of items allowed in the following cases:
a. Without warning by the customer.
b. Incomplete units or unsealed.
c. Manipulated or damaged genre.
d. After 10 days of the date of delivery without any incidence or communicated breakage.
7.2 If, exceptionally, an unjustified return (for trade agreement) is accepted, the products are subject to a depreciation of 20% on the price charged.
7.3 Returns must be sent directly to Eskol ARENART, SL., CAN NOT DELIVER our representatives and BEARINGS ARE ON BEHALF OF CUSTOMER.
8. Payment terms:
a. Initial orders will be handled in cash.
b. Subsequent orders will be attended by bank transfer within 30 days of the date of the invoice prior to signing the mandate Mandate (NORMA SEPA).
c. For orders outside Spain payment is made in cash by wire transfer to receive proforma-invoice.
d. Non-payment or refund of an invoice (or receipt) involves the temporary suspension of supplies by Arenart. Return shipping costs are borne by the customer. And next order will be delivered prior bank transfer of the amount thereof.
9. All orders placed by customers involve the acceptance of the above conditions. In case of disagreement, judges and courts of Figueres (Girona) shall have exclusive jurisdiction.
